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Route9Auto is owned and operated by Dee Scanlon, Bryon Fuller and Joe Bucko. Founded by Dee (former Saturn of Hadley Service Manager) and Bryon (Assistant Manager), the two had a loyal following of Saturn and non-Saturn customers that pleaded with them to start a new service facility when Saturn of Hadley closed.  In July of 2006, the team founded Route9Auto.  Customers have been thrilled and word of a reliable and trustworthy service team is getting around town.  To support its rapid growth, Route9Auto hired a Chrysler, Jeep, Dodge Master Technician in April 2007 and a Toyota Master, Toyota Hybrid, Ford / Lincoln-Mercury Master and ASE Master Technician in August 2008.

Joe Bucko joined as an owner in February of 2008 to support the growing used car sales business, supporting customers' needs with financing and warranty expertise.

Trained in the "Saturn Way" of providing exceptional customer service and a "no hassle, no haggle" pricing policy, Route9Auto provides customers with a different kind of service experience.  Our technicians often talk with customers or ride with them to help trouble shoot a problem with their car. They are just as good with people as they are with cars.  Customers appreciate the little perks like wireless Internet access in the waiting area. 

We have been very fortunate and successful in both our service and sales business. We owe a lot to our customers. They have paid us the highest compliment that any business owner can ask for.  No awards or certifications can come close to the pride we feel when we see how our customers have recommended us time after time to co-workers, family and friends. We owe our success to them and we are grateful.

In April of 2008, we were contacted by the Better Business Bureau whose independent research revealed very high customer satisfaction with the Route9Auto service and sales experience.  In May of 2008 we received formal BBB accreditation.  Click here to see learn more about this accreditation.

Owners

Dee Scanlon heads up our overall operations.  She brings over 10 years of automotive experience both as technician and as a manager. She started out as a Saturn Certified technician and moved on to become Saturn Fixed Operations Manager. Her experience as both a technician and a service/parts manager gives her the ability to fix cars and maintain high customer satisfaction.  When the opportunity to fill a gap for Saturn owners came about she did not hesitate to team up with Bryon and open up a repair facility to not only fill that need but also to service many other makes and models and treat all customers to the best experience they could.

Bryon Fuller heads up our service and parts operations.  He brings over 18 years of experience to our service and parts operation. He operated a local fast lube operation for many years. During his time their he achieved high customer satisfaction and was responsible for operating the business.  He also worked as a Service Writer at the local Saturn dealer and worked hard at keeping customers happy. His experiences have equipped him with the knowledge and expertise needed to run a successful service operation.

Joe Bucko heads up our Sales and Finance departments. Joe brings many years of experience to our sales department. He comes from a background working as a sales associate, sales manager and finance manager for Saturn, Toyota, VW and Ford. He has a wealth of knowledge about a lot of different makes and models of cars. He has a special nack for helping finding people a fit between the vehicle that's right for them, at a price that fits their wallet.

Chrysler, Jeep, Dodge Master

Steven Tourigny is our Master technician and service team leader. Steve has 21 years experience in the automotive field. He graduated from Smith Vocational while working part time at the local marina and at the local Dodge dealer. Upon graduation he went full time working for Dodge as their team leader. He worked on many makes and models including Plymouth, Alliance, Renault, Chrysler, Jeep and Dodge. He is a Jeep, Chrysler, Dodge certified Master technician. He is a Prowler and Crossfire specialist. He also spent a short 6 months working for KIA prior to coming on board with us in April of 2007. Since joining our team he has repaired too many makes and models to list.

Toyota Master, Toyota Hybrid Master
John West joined our team in August of 2008. He comes to us from the local Toyota dealer and beings 23 years of automotive experience. He brings a wealth of experience, expertise and knowledge. During his 23 years he has become factory trained and certified as follows: Toyota Master, Toyota Hybrid Master, Senior Ford/Lincoln-Mercury Master and an ASE Certified Master technician. He enjoys working on electrical problems and check/service engine lights. We are happy to have him on our team and growing the brands that we specialize in.

Maintenance/Light Repair
Brian Scanlon joined our team in June 2008. He achieved 4 years of vocational training in automotive and over the years has worked on many makes and models. He is our light repair and maintenance technician. His experience and knowledge are expanding every day. He apprentices under Steve and John. We are happy to have him on our team and look forward to watching him grow into a more experienced and seasoned automotive technician.

 

Have you seen our Ads?  Tell us what you think.

Summer 2007

 

Press we have received.

July 7, 2006:  "Saturn garage opens in Hadley,"

Springfield Republican.  Click here to read.

 

Press Releases we've issued.

July 4, 2006  ANNOUNCING Route 9 Auto

New Hadley Automotive Facility Comes to Rescue of Dismayed Saturn Customers; Founded by Female Automotive Technician and Former Colleagues at Saturn of Hadley.  Download here.

457 Russell Street, Hadley, MA 01035  

T (413) 253-0088    F (413) 253-0488     E info@route9auto.com

Located on Route 9 in Hadley, MA at the Sunoco Station between Friendly's and Domino's.

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